CONCIERGE SECURITY
ASSERO SECURITY OPERATIONS
CONCIERGE SECURITY SERVICES
Assero Security Operations provides professional concierge security services that combine front-of-house support with discreet security. Based in Cardiff, we deliver concierge security solutions across Wales and the South West England.
Our concierge officers create a welcoming, well-managed environment while maintaining effective access control and site security.
Front-of-House Support with Security Expertise
Assero’s concierge security personnel are trained security professionals who understand the importance of presentation, professionalism, and customer service. Acting as the first point of contact, they provide a reassuring presence while maintaining firm control of access and safety.
What Our Concierge Security Services Cover
Our concierge security services can be tailored to suit your building and may include:
- Visitor reception and access control
- Lobby and communal area supervision
- CCTV and building system monitoring
- Management of deliveries and contractor access
- Incident reporting and emergency support

Our services are suitable for residential developments, corporate offices, hotels, and public-facing buildings.
Professional, Well-Presented Personnel
All concierge officers are SIA licensed, fully vetted, and trained to integrate seamlessly into your front-of-house operation, aligning with the tone and standards of your environment.
WHAT THIS SERVICE DELIVERS
A welcoming presence supported by discreet, professional security.
SIA Licensed Front-of-House Security Officers
All concierge personnel are fully SIA licensed and vetted in line with British Standard BS7858. Our officers are selected for their professionalism, presentation, and ability to operate confidently in public-facing environments.
Calm Incident Management & Risk Control
Our concierge officers are trained to identify issues early and respond calmly and proportionately. From access concerns to behavioural issues, incidents are managed discreetly to protect occupants, visitors, and the reputation of your building.
Access Control & Monitoring Support
We provide structured access control, visitor management, and monitoring support to maintain building integrity. This ensures only authorised individuals access the premises while maintaining a smooth, welcoming front-of-house experience.
Reporting & Operational Accountability
All incidents, observations, and actions are recorded accurately and communicated clearly to management teams. This supports transparency, consistency, and informed decision-making.
Tailor-Made Concierge Solutions
Every building is different. We tailor staffing levels, operating style, and presentation to suit residential developments, corporate offices, or mixed-use environments—ensuring security integrates seamlessly into your front-of-house operation.
Competitive & Transparent Pricing
Our concierge security services are competitively priced and clearly structured, delivering reliable front-of-house security without unnecessary cost or complexity.
WHY CHOOSE ASSERO FOR CONCIERGE SECURITY SERVICES
At Assero Security Operations, we deliver professional, reliable security solutions built on experience, clear communication, and consistent standards. Our clients benefit from expert teams, dedicated account management, competitive pricing, and a strong focus on quality - ensuring every service is delivered safely, efficiently, and to the highest standard.
