KEY HOLDING

ASSERO SECURITY OPERATIONS

KEY HOLDING AND ALARM RESPONSE SERVICES

Assero Security Operations provides secure, professional key holding and alarm response services across Cardiff, Wales and the South West England.


Our key holding service ensures rapid, professional access to your premises in the event of an alarm activation or emergency - without placing you or your staff at risk.

Secure, Professional Key Holding

We securely store your keys and respond promptly to alarm activations, lockouts, or emergency call-outs. This removes the need for business owners or staff to attend site out of hours and ensures incidents are handled safely and professionally.



All key handling is carried out with strict confidentiality and robust security procedures.

What Our Key Holding Service Includes

  • Secure storage of site or premises keys
  • 24/7 availability and alarm response
  • Rapid attendance following alarm activations
  • Initial checks for signs of intrusion or damage
  • Liaison with emergency services where required
  • Detailed incident reporting
  • Check call logs
  • Digital Occurrence Reports

Benefits of Professional Key Holding

Using Assero for key holding helps to:


  • Reduce the risk of unauthorised access
  • Ensure a fast, controlled response to incidents
  • Remove personal risk to staff or management
  • Maintain continuous security cover
  • Improve compliance with insurance requirements


Whether supporting a construction site, commercial premises, or managed property, Assero Security Operations delivers dependable key holding and alarm response services tailored to your needs.

WHAT THIS SERVICE DELIVERS

Secure access, rapid response, and complete peace of mind.

SIA Licensed & Vetted Security Personnel

All key holding services are managed by fully SIA licensed and vetted security professionals in line with British Standard BS7858. This ensures keys are handled securely and responses are carried out by trained, accountable personnel at all times.

Rapid Alarm Response & Risk Management

In the event of an alarm activation, our teams respond promptly to assess the situation, secure the premises, and take appropriate action. This reduces risk, limits disruption, and removes the need for you or your staff to attend potentially unsafe situations.

Secure Systems & Monitoring Integration

Our key holding service integrates seamlessly with alarm systems and monitoring platforms, enabling clear communication, accurate verification, and controlled access when required. This ensures a structured, professional response to every activation.

Incident Reporting & Compliance Support

Following any response, detailed incident reports are produced outlining actions taken and outcomes. This documentation supports compliance, insurance requirements, and provides transparency for audit and review purposes.

Tailor-Made Key Holding Solutions

We tailor our key holding arrangements to suit your premises, operating hours, and risk profile. Whether supporting commercial buildings, construction sites, or multi-site operations, our service is designed around your specific requirements.

Competitive & Transparent Pricing

Our key holding services are competitively priced with clear, straightforward cost structures. We focus on delivering reliable, professional response without hidden charges or unnecessary complexity.

THINK ASSERO CAN HELP YOU?
HERE'S WHAT WE CAN OFFER

30-Day Probation

Experience our service with a 30-day probationary period at cost price.


We’re confident in the quality of our service. If you’re not satisfied, there’s no obligation to continue beyond the trial period.


Subject to project length.

Buy-Back Option

We offer a buy-back rebate on margin for qualifying service agreements.


This can be provided as:

  • Credit on future invoices
  • Payment to a nominated account
  • Credit towards training courses at Assero Highfields Training Centre


Subject to service volume and service agreement.

Money-Back Guarantee

f you’re not completely satisfied within the first 14 days, we’ll refund your service fees or offer credit towards future services — no questions asked.


Subject to review periods set out in the service agreement.